Business Processes, Information Systems, and Information

  • circle is a process star
  • rectangle is an activity - whatever we do to accomplish a task
  • a document is represented by  a parallegram
  • a decision is represented by a diamond
  • improving - incremental change
  • encoding- make readable data unreadable
  • how can information systems improve process quality
    • dimensions of process quality
      • effectiveness-enables an organization to accomplish its strategy
      • efficiency - ratio of benefits to costs
    • having two separate repositories is more likely to create process inefficiencies
    • single repository is less costly, will generate fewer errors and just as effective
  • what is information ?
    • definitions vary
      • knowledge derived from data, where data are recorded facts or figures
      • data presented in a meaningful context \
      • processed data, or data processed by summing, ordering, averaging, grouping, comparing, or other similar operations
      • a difference that makes a difference
    • whar data characteristics are necessary for quality information
      • accurate
      • timely
      • relevant
        • to context
        • to subject
      • just barely sufficient
      • worth its cost







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