• how do information systems vary by scope 
    • scope - focus, size, included and not included or how big it is 
    • integrate all departments- key purpose of an ERP system 
  • how do enterprise system solve the problems of Departmental Silos 
    • sales and marketing 
      • lead generation 
      • lead tracking 
      • customer management 
      • sales forecasting 
      • product and brand management  
    • operations 
      • order entry 
      • order managment 
      • finished- goods inventory managment 
    • manufacturing 
      • inventory ( raw materials, goods-in-process) 
      • planning 
      • scheduling 
      • operations 
    • customer sevice 
      • order tracking 
      • account tracking 
      • customer support 
    • human resources 
      • recruiting 
      • compensation 
      • assessment 
      • HR planning 
    • accounting 
      • general ledger 
      • financial reporting 
      • cost accounting 
      • accounts receivable 
      • accounts payable 
      • cash management 
      • budgeting 
      • treasury management 
  • business process re engineering 
    • altering and designing business processes to take advantage of new information systems
    • help organizations rethink how they do work 
    • inherent processes 
    • rebuilt procedures based upon industry best practices 
    • save money and time in business process 
    • re engineering 
    • eliminate costs of developing complex applications in house 
    • difficult,slow, and exceedingly expensive 
    • systems analysts interview key personnel through organization 
    • requires high-level, expensive skills and considerable time 
    • BMP set stage for emergence of three major enterprise application 
  • how do CRM,ERP, and EAI support enterprise systems 
    • help organizations rethink how they do work 
    • inherent process 
      • prebuilt procedures based upon "industry best practices" 
      • save money and time in buisness process re engineering 
    • eliminate costs of developing complex applications in-house 
  • CRM is one module 
  • Enterprise Application Integration Architecture 

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