business process managment


  • a network of activities for accomplishing a business 
  • data flow - movement of data 
  • reasons why processes need to be changed 
    • the efficiency or effectiveness of the process 
  • BPM ( business process management)
    • a systematic approach 
    • organizations workflow more efficient 
  • fourstages of bpm 
    • model processes 
    • create components 
    • implement processes 
    • asses results 
  • the role of COBIT
    • ensures quality 
  • information systems that include several business process 
  • human resource information system comprise of two or more business processes 
  • problems 
    • unable to integrate future programs well 
  • off the shelf 
    • more likely to have more applicable package for all users 
  • factors that cause business problems 
    • poorly designed business processes: overlap inter department 

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